Website WisDM IO.Box

IO.Box Terms of Service

Last updated: September 5, 2024

These IO.Box Terms and Conditions (the "Terms and Conditions") are a legal agreement between you, as the entity or person using the IO.Box Application (the "user"), and RAKwireless Technology Limited and/or its affiliates ("RAK," "we," "our," "us"). If you use the IO.Box Application on behalf of an organization other than yourself, you are deemed fully authorized to agree to these Terms and Conditions on behalf of that organization. If you do not have such authorization or do not agree to these Terms and Conditions, you may not accept these Terms and Conditions or use the IO.Box Application on behalf of your organization.

The term "IO.Box Application" under these Terms and Conditions refers to an application (the "Application") that allows you to:

  • Set configurations on your device
  • Configure your device through your computer, including:
    • Firmware upgrades
    • Configuration settings
    • Configuration recovery
    • Remote upgrades via cloud
    • Automatically connect your device to your LoRaWAN Network Server (LNS), if you provide permission.

You should read this Notice carefully before accessing or using the Application. This Notice applies only to the Application and does not apply to any other products and services of us or our affiliates.

Contact Information

You may contact us via email at [email protected] or our mailing address below.

RAKwireless Technology Limited
Room 1002 10/F, Easey Commercial Building 253-261 Hennessy Road, Wan Chai, Hong Kong, SAR

Effectiveness of these Terms and Conditions

Before using the Application, you must click to agree to these Terms and Conditions. By clicking the respective button or checkbox, you accept and agree to be bound by all terms set forth herein in full and without modifications or conditions.

We may change these Terms and Conditions for various reasons, including legal requirements, application development, technical reasons, operational requirements, or for the benefit of users. We will notify you of proposed changes before they take effect by publishing an announcement on the Application or sending an email. These Terms and Conditions, as amended, will supersede the previous version upon notification. You may browse the latest version of these Terms and Conditions available in the Application. Continued use of the Application after notification of such amendments constitutes acceptance of the amended Terms and Conditions.

To be a user and subject to these Terms and Conditions, you must be an entity duly incorporated under your jurisdiction's laws or be of legal age and have civil capacity for actions under the laws of your jurisdiction. If you are not of legal age or do not have such civil capacity, you may not use the Application.

You may need to install updates for your RAK device or upgrade the Application to maintain functionality or access new features. Such updates and/or upgrades are subject to these Terms and Conditions unless other terms accompany them.

Requirements and Security Guidelines

A suitable connectivity of your device to the computer is necessary for using the Application. An internet connection is needed for remote upgrades of your device or the Application.

RAK employees will not ask for your personal or organizational information regarding your account or password unless you are contacting a specific employee for customer service or maintenance needs. Note that RAK employees will never ask for your account password.

User Personal Information Protection
We suggest reading the IO.Box Privacy Policy to understand the types of personal information we collect from you, how we use your personal information, and the legal basis for processing your personal information.
Intellectual Property

Unless otherwise stated, the contents related to the Application (including UI, texts, pictures), your RAK devices, trademarks, and other commercial logos used in relation to the Application and your RAK devices, as well as their copyrights, patents, trademark rights, or other related intellectual property and legal rights, are owned by RAK or authorized to be used by RAK.

These intellectual property rights are protected by law. No one may use or create derivative works in any form without prior written permission from RAK or respective rights holders. In the event of infringement of RAK's intellectual property, you will be liable under the applicable laws.

The Application may only be used according to its purpose and according to these Terms and Conditions.

Force Majeure and Other Exemptions; Liability
The Application is provided to the extent our existing technologies and conditions allow. RAK will do its best to ensure the continuity and security of the Application. However, due to unforeseen risks such as viruses, Trojans, hackers, system instability, third-party service defects, and government actions, service suspension, data loss, and other losses may occur, for which RAK will not be liable to the extent allowed by applicable law.
RAK is not responsible for service suspension or obstruction caused by:

(a) Damage due to computer viruses, sophisticated hacker or malware attacks, and unavailability of third-party services;

(b) Errors or discontinuance of your network connections;

(c) Mis-operation by you;

(d) Natural disasters or social events such as floods, earthquakes, epidemics, storms, strikes, wars, and government actions;

(e) Your usage of the Application not in compliance with these Terms and Conditions or other instructions provided in the Application;

(f) Pairing the Application with third-party products; or

(g) Other situations beyond RAK’s control or reasonable foresight.

You agree that in using the Application, you may be exposed to risks from telecommunication networks. RAK will not be liable for any such damages unless directly responsible for such damages.

RAK disclaims liability for any accidental, incidental, special, or indirect damages or claims arising out of your use of the Application. RAK also disclaims liability for any loss of profit arising out of your use of the Application unless directly responsible for such damages and/or losses.

None of the above-mentioned exclusions or limitations of liability apply in case of or damage from injury to life, body, or health due to intentional or negligent breach of duty by RAK.

Dispute Resolution and Applicable Laws

These Terms and Conditions are governed by the laws of Hong Kong. You and RAK agree to the personal and exclusive jurisdiction of the courts in Hong Kong for any dispute or claim relating to these Terms and Conditions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms and Conditions.

In case of disputes, the parties will endeavor to settle through amicable consultation before formal judicial proceedings. Such consultation is not a prerequisite for legal action.

This section does not prevent RAK from seeking injunctive relief for intellectual property infringement or legal rights recognition/enforcement against you.

Assignment
These Terms and Conditions, and any associated rights or obligations, may not be assigned or transferred by you without the prior written consent from RAK. RAK may assign these Terms and Conditions without restriction. These Terms and Conditions are binding upon any permitted assignee.
Notices and Service
All notices under these Terms and Conditions can be made through page announcements, emails, etc. Notices are deemed delivered on the date sent unless proven otherwise.
Other Provisions

Headings in these Terms and Conditions are for convenience only and do not affect interpretation. If any term is invalid or unenforceable, the remaining terms remain valid.

The parties will cooperate to replace invalid provisions with valid ones that closely match the economic result.